Special Assistance

Kerry Airport is committed to making their current facilities user friendly to accommodate the requirements and needs of any passenger with reduced mobility or those who require assistance.

We are committed to making your journey as enjoyable as possible.

Assistance for persons with Reduced Mobility or those who require Special Assistance

Persons with disabilities or persons with restricted mobility may require different levels of assistance as they pass through the airport.

Departing Passengers will be given assistance appropriate to their needs including:

  • Assistance from their Car, Taxi or Bus to the terminal
  • Assistance at check-in
  • Assistance through security to the Departures lounge
  • Boarding the aircraft

Arriving Passengers will be given assistance appropriate to their needs including:

  • Disembarking the aircraft
  • Proceeding from the aircraft, with completion of immigration procedures to the arrivals hall
  • Collection of luggage
  • Moving from the arrivals hall to the designated meeting point, the Information Desk
  • Assistance to your car, taxi or bus

Our staff are trained in looking after persons with reduced mobility and will give whatever assistance is required to ensure you have a pleasant journey through the airport.

Notification to your Airline

In order to deliver the most effective service to passengers who require these services, persons with reduced mobility should contact and notify their airline, travel agent or tour operator with details of their assistance requirements at least 48 hours in advance of the departure of their flight.

Passengers can contact the airlines reservation centres on the following numbers:
Aer Lingus Regional +353 1890 800 600
Ryanair +353 1520 444 004

Departing Passengers

Persons requiring assistance from the car park

Persons who need assistance to go from their car to the terminal building should drive to the entrance to the Short Term Car Park and press the Assistance Button on the entrance ticket machine. The call will be answered by one of our Customer Services staff and you should state what type of assistance you require. Press the button for the ticket and when you take it the barrier will be raised. Turn left immediately and drive approx. 40 metres towards the terminal building and park in the designated Disabled Parking area on the right where a member of our ground crew will give whatever assistance you require. If there is a delay in getting assistance please call 066-9764644. When you return from your destination you should go to the Information Desk and our staff will calculate the parking fee at the lower long term rate.

Persons requiring assistance from taxis

Passengers arriving by taxi who require assistance from the taxi to the terminal should get the driver to park in the set down area of the short term car park which is immediately in front of the terminal entrance and ask the driver to go to the Information Desk and ask our staff to arrange assistance. A member of our ground crew will give whatever assistance you require.

Persons requiring assistance from buses

The bus stop is almost immediately in front of the entrance to the terminal. Passengers needing assistance from the bus should ask the bus driver to go to the Information Desk and ask our staff to arrange assistance. A member of our ground crew will give whatever assistance you require.

Persons requiring assistance for checking-in

Persons requiring assistance with check-in should go to the Information Desk which is located immediately in front of you when you enter the terminal. Our staff will then arrange whatever assistance you require including check-in, passage through security, and boarding the aircraft.

Persons requiring assistance after checking-in

Persons who do not need assistance at check-in should check-in as normal and advise our check-in staff what type of assistance you require. Our staff will arrange whatever assistance you require including passage through security and boarding the aircraft.

Security

All passengers must pass through the security point before reaching the departures lounge. This search may be carried by hand or by using a hand held metal detector. If required a private search area away from the main area can be provided.

Arriving Passengers

The airline will notify the airport authority that a passenger needs assistance in disembarking from the aircraft. On arrival you will be met at the aircraft, and the assistance appropriate to your needs will be provided, including:

  • Disembarking the aircraft
  • Proceeding from the aircraft, with completion of immigration procedures to the arrivals hall
  • Collection of luggage
  • Moving from the arrivals hall to the designated meeting point, the Information Desk
  • Assistance to your car, taxi or bus

If your family or friends are meeting you at the airport, the designated point where they can meet you is the Information Desk.

Wheelchairs

We have a number of wheelchairs available for passengers for use within the airport. Please ask our staff at check-in or at the Information Desk if you need one. This service is free of charge.

Details are available from the Information Desk for:

  • Wheelchair accessible taxis
  • Wheelchair maintenance/repair companies
  • Wheelchair rental (Irish wheelchair association)

Complaints

If you are not satisfied with assistance you (a disabled person/ person with reduced mobility) received when travelling through the airport, then you must first bring it to the attention of the airport management. Contact details:
Airport Manager, Kerry Airport, Farranfore, Co. Kerry

If your complaint is not resolved at that stage, then you may escalate it to the Irish Aviation Authority (IAA).

The IAA is the National Enforcement Body for EC 1107/2006 which concerns the rights of disabled persons and persons with reduced mobility when travelling by air.

If you are not satisfied with assistance you (a disabled person/ person with reduced mobility) received when travelling through the airport, then you must first bring it to the attention of the airport management.

Contact details:
Airport Manager, Kerry Airport, Farranfore, Co. Kerry

If your complaint is not resolved at that stage, then you may escalate it to the Irish Aviation Authority (IAA).

The IAA is the National Enforcement Body for EC 1107/2006 which concerns the rights of disabled persons and persons with reduced mobility when travelling by air.

IAA Contact Detail:

Phone Contact: +353 1 6031100.

Website: Persons with Reduced Mobility (PRM) Ireland Commission for Aviation Regulation (iaa.ie)

Phone Contact: +353 1 6031100.

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